FAQs and Return Policy

FAQs

When is live crawfish season?
Live crawfish are available from December through July (give or take a few weeks).
During the off season we carry a whole cooked frozen crawfish.

How many pounds of crawfish do you recommend per person?
As a meal size we recommend 3 lbs per person. This recommendation is based on serving
the crawfish with corn and potatoes.

What forms of payment do you accept?
We accept all major credit cards: Visa, MasterCard, Discover, and American Express.

Do you guarantee a live delivery on Crawfish?
Yes. We guarantee our crawfish to be live on delivery or your money back!

What if my order is damaged?
If your order is damaged please notify us by phone or email within 24 hours of delivery.

Can I cancel my order?
Yes. Please notify us by phone or email at least 24 hours before your order is scheduled to ship.

My order is missing items...what should I do?
Please notify us immediately by phone or email so that we may resolve the problem.

What if my order is late or does not arrive at all?
Unfortunately there are rare situations that are beyond human control and that is why we offer a money back guarantee and stand behind it 100%.  If your order arrives past the committment time we can refund your shipping charges (unless the delay is related to weather).  If you package does not deliver on your requested delivery date we will gladly issue a full refund or send a replacemnt order at your convenience!

What if some or all of my crawfish arrive dead?
Please contact us immediately (within 24 hours of delivery) by phone order email with your order number.  This is rare! However, we are shipping a highly perishable item and things such as damage or extreme weather can unfortunately result in some loss.  We do guarantee a live delivery or your money back!

What are your terms and conditons?

*We are unable to ship LIVE crawfish to Hawaii, Washington, Michigan, Idaho or Oregon due to restrictions by Department of Wildlife and Fisheries.  If you are in Oregon, you may obtain a permit from Rick Boatner at (503)947-6308.

*Additional shipping charges of $0.50/lb for perishable shipments and $3.00/lb for non perishable shipments apply to orders being shipping to Alaska and Hawaii.

*For incorrect addresses a $13.50 address change fee will be applied or arrangements to pick up your shipment will need to be made with the carrier.

*If purchasing perishable items as a gift it is the purchaser’s responsibility to notify the recipient of the delivery.

*FedEx/UPS orders are released without a signature unless requested in the special comments section during checkout. If a signature is requested there will be a charge of $5.00 added to your order. Louisiana Crawfish Co and FedEx or UPS will not be responsible for orders delivered to the requested address that are left unattended.

*If there is ANY problem with your perishable order we must be notified within 24 hours of the scheduled delivery.

*Shipments not available within the state of Louisiana.

*Orders being shipped to Canada are by phone order only as additional shipping charges apply.

*Southwest Cargo® Shipping charges are determined by Southwest Cargo®. General Freight Averages $0.81-$0.92/lb with a 100lb minimum charge. ($81-$92)

*Louisiana Crawfish Co is NOT responsible for delivery delays that are beyond control (ex:weather)

*Due to increased online fraud, if your billing and shipping addresses are different we will contact you by phone  to confirm the order prior to shipping.

*Due to increased volume we are now shipping with both FedEx and UPS - if you have a preference please let us know in the special comments section.

*Possible Holiday Delays -  Express shipments: Week of Thanksgiving shipments may be delayed up to 90 minutes.  December 19-December 24 shipments are only guaranteed for the delivery date - no specific time. Ground shipments: There are no guarantees for transit time between packages shipped November 28 and December 24.

Can you ship to Alaska or Hawaii?

Yes, however it is best to call ahead to check your zipcode for overnight service.
There is an additional shipping charge of $0.50/lb.

Is there anywhere you cannot ship in the US?
Please note we CANNOT ship Live Crawfish into Hawaii, Washington, Oregon, Idaho or Michigan per the Department of Wildlife and Fisheries...We CAN ship Boiled Crawfish. 

Do you offer any discount pricing?
Yes, please call for information as we do offer discounts on bulk orders.

What if I cannot find an item I am looking for?
Please contact us by phone or email as we will try to assist your request as best possible.

Where are you located?

Our main farm and facility is located in Natchitoches, LA - established in 1714 as the oldest permanent settlement in the Louisiana Purchase.  We also have an additional shipping facility located in New Orleans!

What are some interesting facts about crawfish?

They are an excellent source of high-quality protein.  They are low in calories, fat, and saturated fat.  They are a good source of vitamins.  Crawfish muscle fibers are shorter than the muscle fibers in red meats and are more easily digested.  Crawfish are packed with nutrients such as biotin, calcium, iron, niacon, phosphorus, protein, selenium, vitamin A, vitamin B-6, and vitamin B-12.

 

Return Policy

If you are not completely satisfied with your order please contact us by phone or email. Non-perishable items
may be returned within 30 days of purchase in original packaging. Please call ahead to receive instructions on how to return or exchange
your item(s). All shipping and handling cost is the customers responsibility.
Please ship all returns or exchanges to:
Louisiana CrawfIsh Company
Attn: Returns #(order number)
140 Russell Cemetery Road
Natchitoches, LA 71457

***If you have ANY problem with your PERISHABLE order you must notify
us by phone or email within 24 HOURS of delivery***

Get your Turducken order in before they Fly Away!

We offer shipping with FedEx and UPS to accommodate the increased volume! Let us know if you have a preference!

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A Big Thank you to our Amazing Customers! We appreciate your business!

Receive 5% off your first order of Live Crawfish!

Earn One Point per pound of Live Crawfish Ordered.

Points can be redeemed as follows:

  • 150 points: T-Shirt and Hat or 5 LBS Crawfish
  • 250 points: T-Shirt, Hat, and Apron or 10 LBS Crawfish
  • 500 points: T-Shirt, Hat, Apron, and 24 Qt Stockpot or 25 LBS Crawfish