FAQs and Return Policy

FAQs

When is live crawfish season?
Live crawfish are available from December through July (give or take a few weeks).
During the off season we carry a whole cooked frozen crawfish.

How many pounds of crawfish do you recommend per person?
As a meal size we recommend 3 lbs per person. This recommendation is based on serving
the crawfish with corn and potatoes.

What forms of payment do you accept?
We accept all major credit cards: Visa, MasterCard, Discover, and American Express.

Do you guarantee a live delivery on Crawfish?
Yes. We guarantee our crawfish to be live on delivery or your money back!

What if my order is damaged?
If your order is damaged please notify us by phone or email within 24 hours of delivery.

Can I cancel my order?
Yes. Please notify us by phone or email at least 24 hours before your order is scheduled to ship.

My order is missing items...what should I do?
Please notify us immediately by phone or email so that we may resolve the problem.

Can you ship to Alaska or Hawaii?
Yes, however it is best to call ahead to check your zipcode for overnight service.
There is an additional shipping charge of $1.00/lb.

Is there anywhere you cannot ship in the US?
Please note we CANNOT ship Live Crawfish into Hawaii, Washington, Oregon, or Michigan per the Department of Wildlife and Fisheries...We CAN ship Boiled Crawfish. 

Do you offer any discount pricing?
Yes, please call for information as we do offer discounts on bulk orders.

What if I cannot find an item I am looking for?
Please contact us by phone or email as we will try to assist your request as best possible.

Where are you located?

Our main farm and facility is located in Natchitoches, LA - established in 1714 as the oldest permanent settlement in the Louisiana Purchase.  We also have an additional shipping facility located in New Orleans!

What are some interesting facts about crawfish?

They are an excellent source of high-quality protein.  They are low in calories, fat, and saturated fat.  They are a good source of vitamins.  Crawfish muscle fibers are shorter than the muscle fibers in red meats and are more easily digested.  Crawfish are packed with nutrients such as biotin, calcium, iron, niacon, phosphorus, protein, selenium, vitamin A, vitamin B-6, and vitamin B-12.

 

Return Policy

If you are not completely satisfied with your order please contact us by phone or email. Non-perishable items
may be returned within 30 days of purchase. Please call ahead to receive instructions on how to return or exchange
your item(s). All shipping and handling cost is the customers responsibility.
Please ship all returns or exchanges to:
Louisiana CrawfIsh Company
Attn: Returns #(order number)
140 Russell Cemetery Road
Natchitoches, LA 71457

***If you have ANY problem with your PERISHABLE order you must notify
us by phone or email within 24 HOURS of delivery***

Gearing up for the biggest week to date! Order EARLY for Memorial Day!!

Live and Fresh Boiled Crawfish are Available!

We offer shipping with FedEx and UPS to accommodate the increased volume! Let us know if you have a preference!

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A Big Thank you to our Amazing Customers! We appreciate your business!

Receive 5% off your first order of Live Crawfish!

Earn One Point per pound of Live Crawfish Ordered.

Points can be redeemed as follows:

  • 150 points: T-Shirt and Hat or 5 LBS Crawfish
  • 250 points: T-Shirt, Hat, and Apron or 10 LBS Crawfish
  • 500 points: T-Shirt, Hat, Apron, and 24 Qt Stockpot or 25 LBS Crawfish