Do you offer refunds or exchanges?
All return and refund requests are managed on a case-by-case basis.
Non-Perishable Items
We offer refunds or exchanges for non-perishable items if requested within seven (7) days of the delivery date.
Eligibility for Refund/Exchange:
- Items must be returned in their original, unused condition.
- All original tags and packaging must be intact.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. To process a resolution, photographic evidence of the damage or the incorrect item received is required.
Refund Processing
Refunds for eligible returns will be processed back to the original method of payment within five (5) business days following the receipt and inspection of the returned item.
Policy on Perishable Goods (Live Crawfish)
- Non-Returnable: Due to safety and quality regulations, perishable items are strictly not eligible for return or refund.
- Live Crawfish Guarantee: Our guarantee for the viability and quality of live crawfish is valid only for the date of delivery.
- Overnight Holding Policy: NO REFUNDS WILL BE ISSUED FOR LIVE CRAWFISH HELD OVERNIGHT. Holding live crawfish beyond the delivery date is done entirely at the customer’s own risk, and such mortality is not covered under our guarantee.
