How does the refund process work?

Standard Refund Method

All refunds are issued exclusively to the original payment method used at the time of purchase.

• Timeline for Credit: Once the refund is processed by us, it typically takes 1 to 3 business days for the funds to be credited back and reflected in your bank or credit card account. This timeline is subject to your financial institution’s processing procedures.

Immediate Refund Processing

Refunds related to order cancellations, verified dead loss, confirmed damages, and delayed deliveries are processed immediately upon determination of eligibility.

Alternative Refund Option

Upon customer request, we can issue eligible refunds in the form of a gift certificate for use on a subsequent purchase.