My order was marked delivered by it’s not here

If your package tracking shows a “Delivered” status but you have not received it, please follow these steps before contacting the carrier:

Step 1: Physical Verification and Retrieval

• Check Delivery Location: The driver may leave the package in a safe, concealed location if no recipient is available. Thoroughly inspect all exterior doors and common drop-off points around your residence or business. Check your tracking information for a photo proof of delivery.
• Neighbor/Management Inquiry: Approximately 90% of temporarily missing packages are retrieved by a neighbor, front desk, or building management. Please check with them immediately.

Step 2: Address Confirmation

• Verify Shipping Address: Double-check the shipping address provided in your order confirmation email to ensure it exactly matches the address provided at the time of purchase.

Step 3: Contact the Carrier

• If you are still unable to locate the package after completing the verification steps above, please contact the shipping carrier (FedEx or UPS) directly to file a claim or request a trace.
  • FedEx 1-800-463-3339
  • UPS 1-800-377-4877

If you need additional assistance, please email our team.