What do I do if I receive the wrong item in my order?
We apologize for any errors in fulfillment. We are committed to resolving these situations promptly to ensure your satisfaction.
Required Reporting Procedure
To initiate a resolution for an incorrect or missing item, please contact us immediately and provide the following:
- A clear photograph of the item(s) received.
- The name of the item(s) that are missing from your order.
Product Return and Resolution
We handle all fulfillment errors on a case-by-case basis. Depending on the product type and the nature of the error, returning the incorrect item may not be necessary. Our team will determine the appropriate resolution (e.g., refund or reshipment) after reviewing your documentation.
We appreciate your understanding and patience as we work to correct any errors made during the fulfillment process.
