What if my package gets stolen?

If you believe your package was taken after delivery, please follow these steps:

Step 1: Carrier Investigation

First, access your tracking information to review the delivery details, which may include the precise delivery time, GPS coordinates, and a photo of the package at the drop-off location.

  • Misdelivery: If the tracking details confirm the package was delivered to the incorrect address, please call our office immediately. We will work to coordinate with the carrier to locate your shipment and facilitate its correct delivery.
  • Theft: If the evidence suggests the package was stolen from your property after successful delivery, we strongly advise you to contact your local law enforcement authorities to file a report.

Step 2: Carrier Contact for Missing Packages

For direct assistance with tracking issues or initiating an investigation into a missing shipment, please contact our company immediately. You will need to provide the agent with the following information:

  • The tracking number
  • The recipient’s name
  • The complete shipping address

Recommendation: If our office is closed, we recommend calling the carrier directly without delay, especially for time-sensitive perishable products.

CarrierContact Number
FedEx1-800-463-3339
UPS1-800-377-4877

We are not responsible for packages that are left unattended. Per our terms and conditions:

*FedEx/UPS orders are released without a signature unless requested. If a signature is requested there will be a charge of $5.00 added to your order. Louisiana Crawfish Co and FedEx/UPS will not be responsible for orders delivered to the requested address that are left unattended.