What is shipping insurance?
To ensure the protection of your shipment, a mandatory shipping insurance fee is applied to all orders. This insurance provides expedited resolution (refund or replacement) for packages that are delayed, lost, damaged, or result in product spoilage.
- Insurance Fee: A flat rate of $3.99 per container (with a maximum capacity of 50 lbs per container).
Definition of a Delayed Package
A delayed package is defined as an overnight shipment that fails to be delivered on the requested delivery date.
This insurance coverage excludes delays resulting from:
- Incorrect or incomplete delivery addresses provided by the customer.
- Required access codes or specific instructions necessary to enter buildings, drives, or gated communities that were not provided.
- The carrier’s inability to deliver to commercial businesses that are closed at the time of delivery (carriers will not leave packages at closed businesses).
Claim Submission Procedure
In the event your package falls under one of the covered situations (delay, loss, damage, or spoilage), you must submit a trouble ticket to initiate a claim.
Required Action: Please submit a TROUBLE TICKET within 24 hours of your scheduled delivery time.
Our team will promptly review your submission and facilitate the appropriate remedy (refund or replacement order).
