What is your cancellation policy?

To ensure efficient processing, all requests for cancellations must be received by 5:00 PM CST. The required advance notice is as follows:

• Priority Overnight: Requests must be submitted two (2) business days in advance of the requested delivery date.
• Ground (3-4 Business Days): Eligibility for changes will be determined on a case-by-case basis.

Important Note: Due to our strict logistics and fulfillment schedule, orders cannot be changed or canceled on the scheduled ship date.