What should I do if my order arrives damaged?
In the event your order arrives damaged, please contact us immediately to initiate a claim.
Claim Submission Requirements
To process your claim efficiently, we require the following photographic evidence:
- A clear photo of the damaged product item(s).
- If the shipping container is compromised, a photo documenting the damage to the container itself.
Resolution
Once the provided photos have been reviewed and the issue is assessed by our team, we will offer you the option of either:
- A full refund for the damaged item(s).
- A reshipment of the affected item(s).
We are committed to resolving shipping issues promptly and ensuring customer satisfaction.
