Why haven’t I received my refund?

If you have not received your refund credit after five (5) business days, please contact us. We will be pleased to investigate the transaction internally and verify that the refund was processed correctly on our end.

Financial Institution Policy

Please note that the exact timeframe for funds to be credited back to your account is determined by your specific financial institution’s policies. We recommend reaching out to your bank or credit card provider directly for information regarding their expected processing window for refunds.