FAQs
If you have other questions, please call, text or email us!
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The typical season for live crawfish extends from December through July. Please note that the exact start and end dates can fluctuate by one to three weeks annually, depending on environmental factors.
The peak season—the period offering the largest available crawfish and generally the lowest market prices—is typically concentrated in April and May. Similar to the general season, the timing of the peak harvest may shift by several weeks.
Outside of the live season, we proudly provide our frozen, pre-boiled crawfish, ensuring a year-round supply for our customers.
To receive the most current information regarding live crawfish availability, special promotions, and up-to-the-minute updates, we encourage you to subscribe to our email list and follow us across our social media platforms, including Facebook, Instagram, TikTok, and YouTube.
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This guide provides a quick reference for the size grades and their typical availability throughout the season.
- Field Run: 18-22 crawfish per pound. Sack contains a variety of sizes, generally the best value. This size is available throughout the entirety of live crawfish season (December – July).
- Select: 12-17 count per pound. Crawfish have been sorted for larger, more uniform sizes, which yields better meat per tail but comes at a higher price. Generally available March – June.
- Jumbo: 12 or less crawfish per pound. Jumbo crawfish are desirable because they yield a larger piece of tail meat, making the peeling process more rewarding. Primarily available during the peak season in April and May.
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Live crawfish are highly perishable and must be cooked on the day of delivery.
We strongly advise against storing live crawfish overnight. Attempting to hold the product overnight significantly increases the risk of mortality.
Our Guarantee Policy: Our guarantee for live crawfish is strictly limited to the date of delivery. Any crawfish held overnight is done so entirely at the customer’s risk, and no refunds will be issued for live product mortality incurred after the delivery date.
Emergency Overnight Holding Method (Not Recommended):
While we advise against holding the crawfish overnight, the following method offers the best potential for survival, though it is not guaranteed:
- Spray the sack down with fresh water.
- Place the sack into a cooler or ice chest that is equipped with a drain.
- Top the sack with loose ice.
- Crucially: Ensure the drain remains unobstructed. Dormant crawfish submerged in standing water are highly susceptible to drowning.
FINAL POLICY NOTE: NO REFUNDS WILL BE PROVIDED FOR LIVE CRAWFISH HELD OVERNIGHT.
Video Instructions:
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Due to various state regulations concerning the importation and transport of non-native species, we are currently unable to ship live crawfish to the following states:
- Alaska
- Hawaii
- Illinois
- Michigan
- Washington
- Wisconsin
- Minnesota – Importation of live crawfish is prohibited. Boiled crawfish may be imported with a required, free-of-charge permit. Permits can be obtained using the direct link at /Boiled-Crawfish. Once obtained, please forward a copy to info@lacrawfish.com.
- Oregon – Residents must obtain a Crayfish Transport Permit prior to shipment. The state assesses a fee of $14.00 per permit. The permit is valid for seven days before and after the selected date on the application. You will need to visit the Oregon Department of Fish and Wildlife(Opens an external site in a new window)‘s website to create an account and from there you will be able to purchase the Crayfish Transport Permit. Once the permit is purchased, please forward a copy to info@lacrawfish.com.
- Pennsylvania – Live crawfish may only be shipped to specific commercial or institutional entities. Shipping to residential addresses is strictly prohibited.
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To regain access, please navigate to the LOST YOUR PASSWORD? link on the My Account page of our site and follow the instructions provided to securely set up a new password.
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We currently accept a wide range of payment options to complete your purchase:
- Major Credit and Debit Cards (All major card networks: Amex, Discover, Mastercard, Visa)
- Digital Wallets: Venmo, PayPal, and Google Pay
Policy Note: Please note that we do not accept EBT payments.
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We are sad to see you go! Please follow the instructions below to successfully manage your communication preferences:
- Email Newsletters: To unsubscribe, please click the “Unsubscribe” link located at the bottom of any received newsletter email.
- Text Messages (SMS): Reply with the keyword “STOP” to the message thread. You will receive one final, automated message confirming that you have been successfully removed from our messaging list.
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We strive to provide incredible and timely support across various platforms. Please utilize the following contact methods:
- Email Support: info@lacrawfish.com (Ideal for detailed inquiries and documentation.)
- Phone Support: 318-379-0539
- Text/SMS: 318-788-2685
Operating Hours: Phone and text support is available Monday through Friday from 8:00 AM to 5:00 PM CST and Saturday 8:00 AM to 12:00 PM CST.
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No, we are not open to the public and do not operate a retail storefront at our facilities. However, we do offer local farm pickup for live crawfish during crawfish season.
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Newsletter:
To efficiently subscribe to our exclusive newsletter and receive a special offer, please follow the steps below:
- Access Our Website: Navigate directly to our official site at www.lacrawfish.com(Opens in a new window).
- Locate the Sign-Up Prompt: On the landing page, look for the prominent, red call-to-action button or pop-up titled “Get 10% Off” situated in the bottom right corner of your screen.
- Complete the Form: A subscription window will appear. Please provide the required information:
- A valid email address.
- A current contact telephone number.
Upon submission, you will be successfully enrolled in our newsletter and will receive your discount code shortly.
Loyalty Program:
Our active customer loyalty initiative is known as Bayou Bucks.
For comprehensive details regarding the program’s structure, earning criteria, reward redemption options, and full terms and conditions, please navigate to the dedicated Bayou Bucks Category Section in our Help Center.
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Here are the detailed steps for applying a code or gift card:
1. Apply Discount/Promo Codes
Discount codes (including those redeemed from the Bayou Bucks program) are applied in the final checkout summary area.
- During Checkout: Once you have added all items to your cart and proceeded to the checkout page, look on the right side of the page beneath the order summary.
- Locate the Field: You will see a field labeled “Enter Promo Code or Gift Card Code” or similar.
- Enter Code: Enter the exact discount or promotional code into the designated field.
- Apply: Click “Apply” to deduct the value from your total.
Important Note on Codes: The system is typically configured to only accept one code per transaction. If you have multiple codes or a Bayou Bucks code, choose the one with the highest value for your order.
2. Redeeming Bayou Bucks Rewards
To use your accumulated loyalty points, you must first convert them into a discount code:
- Access Rewards: Click the red “Rewards” box located at the bottom right corner of the website. (If you don’t see it, try adding a product to your cart, and it should appear).
- Redeem Points: Click on “Ways to Redeem” to view your balance and select the desired credit amount (100 Bayou Bucks = $1.00 credit).
- Receive Code: Once you select and confirm the redemption, the system will immediately provide you with a unique discount code. Be sure to save this code, as it cannot be recovered.
- Apply Code: Proceed to the main checkout and apply this new Bayou Bucks discount code using the method described in Section 1.
3. Applying Gift Certificates
Gift Certificates are also applied in the same designated field:
- During checkout, enter the Gift Certificate number in the “Promo/Gift Certificate” field located under the order summary.
If you are experiencing any technical difficulty entering your code, please try clearing the cache on your web browser or attempting the checkout process on a different device.
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That is a critical question, and we want to assure you that the security of your payment information is our highest priority. Yes, your payment information is secure.
More importantly, we want to clarify that we do not store your sensitive payment card details on our servers.
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While we are actively working with our suppliers to expedite the order, please utilize the ‘Notify Me’ option on the product page. This system automatically sends an alert the moment the inventory is updated.
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Perishable items are fresh or frozen food items, typically involving temperature regulation.
Examples: live crawfish, fresh crab meat and frozen foods
Non-perishable items are goods that do not easily spoil and can be stored safely at ambient (room) temperature for extended periods.
Examples: seafood boil and Louisiana mixes
Shipping Implications
The difference is critical in logistics:
- Perishable Shipments: Require expedited shipping options, robust insulation, and the calculated use of cooling agents to maintain the “cold chain” integrity from origin to destination.
- Non-Perishable Shipments: Can utilize standard ground or air shipping services, simplifying packaging and reducing transport expenses.
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Live crawfish, Boiled crawfish, Live crabs, and King cakes include Priority Overnight shipping.
Saturday delivery to your door is an extra $10 per box. We can pack up to 50 lbs per box.
Crawfish via Southwest Cargo® include Next Flight Guarantee shipping.
For all other items:
Non-perishable items: Free shipping on orders of $99 or more. Orders under $99 ship for a flat $10 Ground or $35 Overnight.
Perishable items: Free shipping on orders of $199 or more. Orders under $199 ship Priority Overnight for a flat $50.
Important Note: After the application of any promotional codes, the product subtotal must remain at or above the required threshold to qualify for free shipping. If the product total falls below the minimum, standard shipping charges will apply.
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To ensure the protection of your shipment, a mandatory shipping insurance fee is applied to all orders. This insurance provides expedited resolution (refund or replacement) for packages that are delayed, lost, damaged, or result in product spoilage.
- Insurance Fee: A flat rate of $3.99 per container (with a maximum capacity of 50 lbs per container).
Definition of a Delayed Package
A delayed package is defined as an overnight shipment that fails to be delivered on the requested delivery date.
This insurance coverage excludes delays resulting from:
- Incorrect or incomplete delivery addresses provided by the customer.
- Required access codes or specific instructions necessary to enter buildings, drives, or gated communities that were not provided.
- The carrier’s inability to deliver to commercial businesses that are closed at the time of delivery (carriers will not leave packages at closed businesses).
Claim Submission Procedure
In the event your package falls under one of the covered situations (delay, loss, damage, or spoilage), you must submit a trouble ticket to initiate a claim.
Required Action: Please submit a TROUBLE TICKET within 24 hours of your scheduled delivery time.
Our team will promptly review your submission and facilitate the appropriate remedy (refund or replacement order).
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Please be advised that during peak holiday seasons, shipping carriers suspend all guaranteed delivery times due to the significant increase in package volume.
While carriers endeavor to meet their standard service commitments, customers should anticipate the following temporary adjustments:
- Commercial/Business Shipments (Standard 10:30 AM or 12:00 PM Commit): Delivery windows are typically extended to approximately 3:00 PM.
- Residential Shipments (Overnight Service): Delivery windows are extended to end-of-day.
Although specific time commitments are not guaranteed during this period, carriers continue to prioritize expedited delivery efforts.
If receiving your package is time sensitive, please select Pick up at FedEx Location as your shipping method during checkout. This will allow you to pick up your package from FedEx the morning of your requested delivery date. -
Once your package has been picked up at our facility by the carrier, our system will automatically generate and dispatch an email containing the tracking information. You may also find your tracking information when logged in to the My Account page of our website.
- Notification Time: Tracking emails are sent at approximately 5:00 PM CST on the day your order ships.
- Tracking Updates: Initial tracking data may require a short delay to appear in the carrier’s system. We kindly request that you check back periodically for updates.
- Troubleshooting: If the notification is not visible in your inbox, please check your spam or junk mail folder.
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Perishable Products
All perishable items are shipped using Priority Overnight Service. We schedule the shipment date according to the delivery date you select during the order process.
Delivery Timeframes:
- Delivery commitment times are determined by the carrier based on your specific zip code and geographic location.
- The large majority of perishable deliveries are typically completed by 12:00 PM. However, deliveries to rural areas or remote locations may have a later commitment time.
Recommendation for Time-Sensitive Needs:
If you have an event with a time constraint on the delivery date, we strongly suggest utilizing the Pick up at FedEx Location shipping method.
- To select this option, click on “Pick up at FedEx Location” shipping method during checkout.
- The address of the nearest FedEx Ship Center will be listed. If no location is listed, it generally indicates that a participating center is not available within a 50 mile radius of your address.
Non-Perishable Products
Shipping and delivery times for non-perishable items will vary based on the specific product and the shipping method selected at checkout.
Carrier/Service Estimated Delivery Time Guarantee UPS Ground & FedEx Home Typically 2-5 business days No guaranteed time commitment USPS Services Varies by service No guaranteed time commitment For help with delivery times and ship center locations in your area, contact us and share your zip code.
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Please note the following restrictions regarding delivery days for packages shipped via Priority Overnight Service:
Door-to-Door Delivery Schedule
Both FedEx and UPS do not offer door-to-door delivery for Priority Overnight packages on Sundays or Mondays.
- Available Delivery Days: Priority Overnight delivery is strictly limited to Tuesday through Saturday.
Geographic Limitations
Please be advised that Saturday delivery may not be available in certain rural areas. The availability of Saturday service is determined by the carrier’s route commitments for your specific zip code.
Crawfish via Southwest Cargo®
Pick up at your nearest airport via Southwest Cargo® is available Tuesday – Saturday during peak crawfish season. There may be Sunday and Monday pick up available around holidays depending on how they fall.
